Student Account Services

The mission of Student Account Services is to provide the most effective and efficient way for students, faculty and staff to resolve financial balances while providing exemplary customer service.

• Tuition and Fees
  • Additional Information
  • Credit/Debit Card Convenience Fee
  • Installment Payment Plan
  • Refunds and Fee Adjustments
  • Authorized Users
  • FERPA
  • Collections
  • Make a Payment
  • Payment Arrangements
  • Fee Adjustment Appeal

  Student Account Services & Cashier's Office

  We are the office charged with keeping APSU’s funds by overseeing the Cashiers, Accounts Receivable, Collections and Perkins Loans. In addition to assessing and collecting fees; we provide general payment guidelines, student fee information, and disburse excess financial aid to students. If you have questions or need assistance related to any of the functions in our office, please feel free to call, e-mail or visit us!

  *PLEASE provide your A # on all correspondence, so we can better assist you.

  

  Confirm Your Classes

  Have questions about confirming or cancelling your classes?

  

  Important Dates

  Want to know the deadline to pay and confirm, when you should receive a refund, and fee adjustment periods?

  

  Tuition and Fees

  Need more details about tuition and fees?

  Debit/Credit Card Convenience Fees

  Any payment on your account (tuition, fees, fines, incidental fees, etc.) with a Credit or Debit Card will be assessed a 2.85% or $3 minimum processing fee and these payments cannot be taken in person, only online . There will not be a charge if you pay with a paper check in our office or an electronic check (ACH) on OneStop. For more information, please click the link above.

  Frequently Asked Questions

  Toggle What are your hours?

  We are open Monday thru Friday from 8:00am to 4:30pm.

  Toggle Where are you located?

  We are in the Ellington Building on the 1st Floor, you can find us in rooms 101-108 and the Cashier Windows are at the end of the hall.

  Toggle When is the deadline to pay & confirm so I don't lose my classes?

  Please see Important SAS Dates for each term's confirmation deadline.

  Toggle When can I buy my books with the Bookstore Debit Program?

  Please see Important SAS Dates for each term's Bookstore Debit Program deadlines.

  Toggle When will I get my refund?

  Please see Important SAS Dates for each term's refund dates.

  In order to receive a refund, your classes must be confirmed and there must be a credit balance on your account.

  Toggle How do I confirm?
  • Log into OneStop. If you have trouble, call GovsTech at (931) 221-4357 (HELP).
  • Select the “Web Self Service” tab.
  • Select “Student” tab.
  • Select “Student Account” link.
  • Select the option that begins with “Confirm & Pay or Enroll in a Payment Plan” link.
  • Select the term from the dropdown menu and click “submit” button.
  • At the top of the “Account Detail for Term” screen, select “Yes, I will attend” or “No, I will not be attending” link.
  • If you confirm that you will attend and do not have an account balance, you will receive a message that says, “Your registration has been confirmed. Your confirmation number is XXXXXX.”
  • If you confirm that you will attend and have an account balance, you will be prompted to pay your balance or sign up for the payment plan. Once your payment is processed, you will receive an e-mail confirmation. ** If you are directed to a payment screen, you MUST pay the balance to be cofirmed. **
  • If you indicate you will not be attending, you will receive a message that says, “You have chosen to not attend [specific term]. Your classes will be deleted.”
  Toggle Do you offer a Payment Plan?

  Yes, we do offer an Installment Payment Plan.

  • No Minimum Balance Due
  • $50 Payment Plan Fee to enroll each term

  Fall and Spring Term Installment Plan details:

  • Pay 25% of the tuition/fees and/or housing/meals by the deadline to pay/confirm
    • Prior term charges and non-deferrable charges must be paid in FULL in addition to the 25%
    • Fall due dates: October 1, November 1 and December 1
    • Spring due dates: March 1, April 1 and May 1

    Additional information can be found here.

    Toggle Is there a fee to use a Credit/Debit Card?

    Yes, beginning July 1, 2020, any payment on an account (tuition, fees, fines, incidental fees, etc.) with a credit or debit card are assessed a 2.85% or $3 minimum processing fee. Please see our Convenience Fee page for more information.

    Toggle I'm using VA funds and my money hasn't paid, how do I confirm?

    If you are using a VA Benefit, it is recommended that you request a VA Fee Deferment on OneStop from the Financial Aid & Veterans Affairs tab. The VA Fee Deferment tells us that VA money is coming and will confirm your classes so you don't get purged. (You MUST submit your VA Certification request BEFORE you can request a VA Fee Deferment).
    

    Toggle I'm using Financial Aid money (Pell, HOPE, loans, etc.) and my money hasn't paid, how do I confirm?

    If you are using Financial Aid funds (Pell, HOPE, Loans, etc.) and it hasn't paid yet, check your Readiness Checklist under Student Financial Aid to make sure all of your financial aid requirements have been completed. Then you will need to request a Fee Deferment from OneStop from the Financial Aid & Veterans Affairs tab. The Fee Deferment tells us that money is coming and will confirm your classes so you don't get purged.

    Toggle How do I pay for my classes? You can pay online via OneStop or in person with a cashier (main floor of the Ellington building). Toggle I have a scholarship, where do I send it?

    Please send scholarship checks to:

    P.O. Box 4444 Clarksville, TN 37044

    Make sure your check has your A # on it. If there are any special instructions for the scholarship, please make sure those are included.

    ** If the check is made out to YOU and APSU, you must endorse the check before you send it to us.

    Questions about your outside scholarship funds?

    Call Becky Kiser at 931-221-7372 or email at kiserr@apsu.edu

    or Darline Jones at 931-221-1018 or email at jonesdm@apsu.edu

    Toggle I'm eligible for a discount because my parent is a teacher, works for the state or works for another TN University, where do I send my form?

    Please submit your forms via email to: discounts@apsu.edu

    Toggle I'm paying my child's bill, why do I need to sign a FERPA to ask questions?

    FERPA (Family Education Rights Privacy Act) protects any student at APSU. This form allows students to authorize the confidential academic, financial aid, discipline and student account information otherwise protected by the FERPA to designated persons only. These designated persons will have access to the student's grades, progress reports, certain disciplinary records, other information related to academic progress, financial aid, and student financial records. (FERPA is to Education records as what HIPAA is to Medical records.) The directions are available on the button below for student's to fill out the online form on OneStop. If you have further questions, please contact the Office of the Registrar.

    Toggle How do I set up direct deposit?
    • Log into OneStop. If you have trouble, call GovsTech at (931) 221-4357 (HELP).
    • Select the “Web Self Service” tab.
    • Select “Student” tab.
    • Select “Student Account” link.
    • Select the option that says “Authorization for Direct Deposit of Credit Balances (Student Refunds)”.
    • Enter your New Banking Information (Routing Number & Account Number).
    • Click "Submit Change" and your banking information will be updated.
    Toggle How do I look at my online bill?
    • Log into OneStop. If you have trouble, call GovsTech at (931) 221-4357 (HELP).
    • Select the "Web Self Service tab.
    • Select "Student" tab.
    • Select "Student Account" link.
    • Select the option that says "Statements/Payments/Authorized Users" - it will tell you that you are going to our Secure Site, click "Continue."
    • Wait for the page to load, when it opens, make sure your pop-up blocker is OFF (the bill will NOT open with the pop-up blocker on).
    • On the homepage click "View" in the "Statements" box - should be in the center of the screen.
    • When that opens you will see an area toward the top (under "Statements") that says, "Select the Statement to View" with the drop down arrow, you can select any bill we've issued and then click "View."
    • As long as your pop-up blocker is OFF, then a new window will open and that is titled "Printable Bill" - on the bill it will show your name, address, A#, statement date, bill information and our letterhead. This is your official bill, that can be used for everything you need.
    • You can print the bill directly and/or save a copy to your computer.
    Toggle Why did I get a refund to a "debit card / credit card"?

    If a balance is paid with a credit card (or debit card with a CC logo), then any refunds owed on the account (equal to or less than what was paid) will be refunded back to the credit card used to pay balance; any funds owed above the cost originally paid will be refunded via Direct Deposit or Refund Check to the student.

    Toggle I'm an "authorized user," where do I log in?

    You can log into the ePay site by following this link:
    

    Toggle I have a Parent Plus Loan refund, when should I expect it?

    Parent Plus Loans that are to be released to the parent ONLY will process AFTER student's direct deposit refunds process. The paperwork is drawn up for those refunds and then sent to Accounts Payable for processing. All refunds will process as a Refund Check UNLESS the parent has set up Direct Deposit with Accounts Payable. You can find the Direct Deposit form here and submit it to the Accounts Payable Office.
    

    Contact Info

    Student Account Services
    & Cashier's Office
    Ellington Building - Rooms 101-108
    (931) 221-6285
    SAS@apsu.edu
    P.O. Box 4444
    Clarksville, TN 37044

    Related Links:
    • Academic Calendar
    • Student Financial Aid
    • Housing & Dining Services
    • Net Price Calculator